Privacy policy

Privacy Policy

Welcome to Donara. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit https://donara.in, place an order, or interact with our website.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

To provide our products and services, we may collect the following information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

Order Information

  • Order Number

  • Products Purchased

  • Order Amount

  • Payment Status

  • Shipping Information

  • Transaction Details

Personalized Product Information

For customized products, we may collect:

  • Uploaded Photos

  • Names

  • Messages

  • Initials

  • Engraving Details

  • Custom Design Instructions

  • Other personalization details submitted by you

Technical Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Date & Time of Visit

  • Referral Source

  • Cookies and Similar Technologies

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill your orders.

  • Create personalized products.

  • Deliver your purchases.

  • Provide customer support.

  • Send order confirmations and shipping updates.

  • Respond to your enquiries.

  • Improve our website, products, and customer experience.

  • Detect and prevent fraud or unauthorized activity.

  • Comply with applicable legal obligations.

  • Send promotional offers, newsletters, WhatsApp messages, SMS, or emails (you may opt out at any time).

We do not sell or rent your personal information to third parties.

3. Personalized Photos & Custom Content

Donara specializes in customized jewellery and personalized gifts.

Any image, photo, name, message, engraving, logo, artwork, or other customization submitted by you will be used solely for manufacturing and delivering your personalized order.

Such content is treated as confidential and is accessible only to authorized personnel involved in processing your order.

We will never use your personal photos or custom designs for advertising or commercial purposes without your explicit permission.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.

  • Maintain your shopping cart.

  • Improve website functionality.

  • Analyze website traffic.

  • Enhance your shopping experience.

You may disable cookies through your browser settings; however, certain features of the website may not function correctly.

5. Payment Security

Your payment security is important to us.

All online payments are processed through secure third-party payment gateways.

Donara does not collect, store, or have access to your complete debit card, credit card, CVV, UPI PIN, net banking password, or other sensitive payment credentials.

6. Sharing of Information

We may share limited information only with trusted service providers when necessary to fulfill your order, including:

  • Courier & Logistics Partners

  • Payment Gateway Providers

  • Website Hosting Providers

  • Technology & IT Service Providers

  • Order Management Platforms

  • Customer Support Providers

These parties receive only the information required to perform their services and are expected to maintain appropriate confidentiality and security standards.

7. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Process and complete your orders.

  • Provide customer support.

  • Maintain financial and tax records.

  • Comply with legal obligations.

  • Resolve disputes.

  • Prevent fraudulent activity.

Once the information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information.

  • Correct inaccurate information.

  • Update your account details.

  • Request deletion of your personal information.

  • Withdraw consent for marketing communications.

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If such information is identified, we will take appropriate steps to delete it.

11. Third-Party Websites

Our website may contain links to third-party websites.

Donara is not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before sharing any personal information.

12. Changes to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

The updated version will always be available on this page with the revised Effective Date.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

Donara

🌐 Website: https://donara.in

πŸ“§ Email: donaragift@gmail.com

πŸ“± WhatsApp: +91 92576 55962

Our support team will be happy to assist you.

Your Consent

By accessing, browsing, registering, or placing an order on https://donara.in, you confirm that you have read, understood, and agreed to this Privacy Policy. You consent to the collection, use, storage, and processing of your information as described herein.