Terms and Conditions

Terms & Conditions

Welcome to Donara. These Terms & Conditions govern your access to and use of https://donara.in and all products and services offered by Donara.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information provided by you is accurate and complete.

  • You are legally capable of entering into a binding agreement.

2. Products & Services

Donara offers fashion jewellery, personalized jewellery, gift boxes, and other gifting products.

Some products available on our website are customized according to the information provided by the customer, including names, photos, messages, engravings, or other personalization details.

Due to the handmade and customized nature of certain products, slight variations in color, finish, size, or appearance may occur. These variations are normal and shall not be treated as defects.

3. Pricing

All prices displayed on our website are in Indian Rupees (INR).

Donara reserves the right to change product prices, discounts, offers, and promotions at any time without prior notice.

Applicable taxes and shipping charges, if any, will be calculated during checkout.

4. Orders

After placing an order, you will receive an order confirmation via Email, SMS, or WhatsApp.

Donara reserves the right to accept, reject, or cancel any order at its sole discretion, including but not limited to:

  • Product unavailability

  • Pricing errors

  • Payment issues

  • Suspected fraudulent activity

  • Incomplete or incorrect customer information

5. Personalized Products

Customers are responsible for submitting accurate:

  • Names

  • Messages

  • Images

  • Design instructions

  • Shipping details

Donara is not responsible for errors resulting from incorrect information provided by the customer.

Customized or personalized products cannot be cancelled, returned, or exchanged after production has started, except where the error is caused by Donara.

6. Payments

We accept various online payment methods and Cash on Delivery (COD), wherever available.

Orders will be processed only after successful payment confirmation or COD verification, where applicable.

Donara does not store your debit card, credit card, CVV, UPI PIN, or banking credentials.

7. Shipping & Delivery

Delivery timelines displayed on the website are estimated and may vary depending on the delivery location, courier service, weather conditions, festivals, public holidays, or other circumstances beyond our control.

Customers must provide accurate delivery information.

Donara shall not be responsible for delays caused due to incorrect addresses, unavailable recipients, or courier-related issues beyond our reasonable control.

8. Return, Refund & Cancellation

Our Return, Refund & Cancellation Policy forms an integral part of these Terms & Conditions.

By placing an order, you agree to the terms mentioned in our Refund & Return Policy.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logo

  • Brand Name

  • Product Images

  • Graphics

  • Videos

  • Product Descriptions

  • Designs

  • Website Layout

  • Text

  • Icons

is the exclusive property of Donara and is protected under applicable intellectual property laws.

No material from this website may be copied, reproduced, distributed, modified, or used without prior written permission from Donara.

10. User Conduct

While using our website, you agree not to:

  • Use the website for any unlawful purpose.

  • Attempt unauthorized access to our systems.

  • Upload harmful software or malicious code.

  • Copy or misuse website content.

  • Interfere with the operation or security of the website.

Violation of these terms may result in suspension or termination of access.

11. Reviews & User Content

Customers may submit reviews, ratings, photographs, or feedback.

By submitting such content, you grant Donara a non-exclusive, royalty-free license to use, display, reproduce, or publish the content for marketing, promotional, or business purposes.

You confirm that any content submitted by you does not infringe the intellectual property or privacy rights of any third party.

Donara reserves the right to remove any review or content that is false, offensive, abusive, misleading, or unlawful.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

13. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Donara does not control or endorse these websites and is not responsible for their content, policies, or services.

14. Limitation of Liability

To the maximum extent permitted under applicable law, Donara shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of the website.

  • Delay in delivery.

  • Product misuse.

  • Incorrect customer information.

  • Technical interruptions.

  • Third-party service failures.

Our maximum liability shall not exceed the amount actually paid by the customer for the specific order.

15. Force Majeure

Donara shall not be responsible for delays or failure to perform its obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fire

  • Earthquakes

  • Government restrictions

  • Strikes

  • Pandemic

  • Transportation disruptions

  • Internet or technical failures

16. Changes to Terms

Donara reserves the right to modify these Terms & Conditions at any time without prior notice.

The updated version will be published on this page with the revised effective date.

Continued use of the website after such updates constitutes acceptance of the revised Terms & Conditions.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts.

18. Promotional Communication

By placing an order, submitting an enquiry, or providing your contact details on our website, you consent to receive order updates, service notifications, promotional offers, WhatsApp messages, SMS, emails, or phone calls from Donara.

You may opt out of promotional communications at any time by contacting our customer support.

19. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Donara

🌐 Website: https://donara.in

📧 Email: donaragift@gmail.com

📱 WhatsApp: +91 92576 55962

We will be happy to assist you.