Terms of service
📄 Terms of Service
Welcome to Donara. By accessing our website and placing an order with us, you agree to the following Terms of Service. Please read them carefully before making a purchase.
1. Customized Products
All Donara products are specially customized based on the images, names, messages, or designs shared by the customer.
Customers are responsible for providing accurate customization details.
Once an order is confirmed and processing begins, changes or cancellations may not be possible.
2. Order Processing & Delivery
Orders are processed after successful payment confirmation.
Delivery timelines may vary depending on location, courier availability, and operational conditions.
Donara is not responsible for delays caused by courier services, weather conditions, public holidays, or unforeseen circumstances.
3. Return, Replacement & Refund Policy
Due to the personalized nature of our products, customized items are generally non-returnable and non-refundable unless:
The product arrives damaged or defective
An incorrect product or customization is delivered
To request support for a damaged or incorrect order, customers must contact us within 24 hours of delivery.
Your request must include:
Full unboxing video (clear and uncut)
Product photos
Packaging photos
Invoice/order confirmation
Order ID
Claims submitted without proper proof may not be eligible for review.
4. Customer Responsibility
Customers must provide clear, accurate, and high-quality images or customization details.
Donara is not responsible for issues caused by low-resolution, blurred, cropped, or incorrect images submitted by the customer.
5. Intellectual Property
Customers must have the necessary rights or permission to use any image, logo, artwork, or design shared for customization.
Donara is not liable for copyright or trademark violations resulting from customer-submitted content.
6. Limitation of Liability
Donara shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
7. Changes to Terms
Donara reserves the right to update or modify these Terms of Service at any time.
Updated terms will be published on our official website.
8. Contact Us
For any questions regarding these Terms of Service, please contact us:
📧 donaragift@gmail.com