Refund policy

📜 Return & Refund Policy At Donara, every product is thoughtfully customized and handcrafted specially for you. Since personalized products are uniquely made using your photos, names, messages, or designs, we kindly request customers to review all customization details carefully before placing an order. 1. Customized Orders All personalized products are made specifically according to the images, text, or designs provided by the customer. Because of the customized nature of our products, returns, exchanges, or cancellations are not accepted for: Change of mind Personal preference Incorrect details submitted by the customer 2. When Returns or Replacements Are Accepted We only accept return or replacement requests in the following situations: The wrong product or incorrect design was delivered. The product arrived damaged, broken, or defective during shipping. 3. Damage Claim Process To raise a damage or defect claim, customers must contact us within 24 hours of delivery via email or WhatsApp. Your claim must include: Full unboxing video (clear and uncut) Product photos Packaging photos Invoice/order confirmation Order ID Please note: Claims submitted without a proper unboxing video may not be eligible for review. Claims raised after 24 hours of delivery may not be accepted. 4. Image & Customization Responsibility Customers are responsible for providing: Correct images Clear and high-quality photos Accurate spelling, names, and customization details Donara is not responsible for issues caused by: Low-resolution images Blurry or unclear uploads Incorrect customization details submitted by the customer Refunds or replacements will not be provided for such cases. 5. Refund & Resolution Policy If a claim is approved after verification, Donara may provide one of the following resolutions depending on the issue: Replacement product Partial refund Store credit Discount coupon for future purchase The resolution offered will depend on the nature and severity of the issue. 6. Return Request Window All return or replacement requests must be raised within 24 hours of delivery. Requests submitted after this period may not be eligible for support. 7. Contact Us For any return, refund, or damage-related concerns, please contact us: 📧 donaragift@gmail.com