Shipping policy
🚚 Shipping Policy
At Donara, we aim to deliver your personalized products safely, carefully, and on time. Please review our shipping policy before placing your order.
1. Order Processing Time
All orders are usually processed within 2–5 business days after successful payment confirmation.
Since our products are customized and handcrafted, processing timelines may vary depending on the product type and customization requirements.
2. Shipping Time & Delivery
Standard delivery time within India is approximately 5–10 business days after dispatch.
Delivery timelines may vary depending on your city, courier availability, weather conditions, festivals, or operational delays.
Donara is not responsible for delays caused by courier partners or unforeseen external circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
We may occasionally offer free shipping as part of promotional campaigns or special offers.
4. Tracking Information
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.
You can track your shipment directly through the courier partner’s tracking page.
5. Incorrect Address or Delivery Issues
Customers are responsible for providing accurate and complete shipping details.
Donara is not responsible for delays, failed deliveries, or lost shipments caused by incorrect or incomplete addresses.
If an order is returned due to an incorrect address or unsuccessful delivery attempts, additional re-shipping charges may apply.
6. Damaged Parcels
If your package appears visibly damaged during delivery, we recommend refusing the parcel and contacting our support team immediately.
If the parcel is accepted, a full unboxing video is required for any damage-related claim.
7. Contact Us
For any shipping-related questions or support, feel free to contact us:
📧 donaragift@gmail.com